1. Privacy Policy
TalkAgent (“TalkAgent,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services.
Information We Collect
A. Information You Provide
- Name, company name, email address, phone number
- Account credentials
- Billing and payment information
- Call scripts, prompts, call flows, and configuration data
B. Automatically Collected Information
- IP address, browser type, device information
- Usage logs and interaction data
- Call metadata (timestamps, duration, call outcomes)
C. Call data
If enabled by you:
- Call recordings
- Transcriptions
- AI-generated summaries
You are responsible for obtaining required consent for call recording.
D. How We Use Information
We use information to:
- Provide and operate the Services
- Process payments and manage accounts
- Improve system performance and reliability
- Provide customer support
- Comply with legal obligations
We do NOT sell personal data.
E. Data Sharing & Disclosure
We may share data with:
- Third-party service providers (telephony, AI, hosting, billing)
- Legal or regulatory authorities when required by law
- Successors in the event of a merger or acquisition
All vendors are required to maintain reasonable data security practices.
F. Data Retention
We retain data only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
You may request deletion subject to legal or contractual requirements.
G. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request correction or deletion
- Opt out of certain communications
Requests may be sent to support@talkagent.com
H. Security
We use commercially reasonable administrative, technical, and organizational safeguards. However, no system is 100% secure.
I. Children's Privacy
TalkAgent does not knowingly collect information from individuals under 18.
J. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance.
K. Contact Information
TalkAgent
Email: support@talkagent.io
Website: https://www.talkagent.io
